1. Client Services
  2. COVID-19

COVID-19 updates

CWB Optimum Mortgage would like to express our deepest concern for you, your families and our communities as we all respond to the impact of COVID-19. Our teams are working hard to ensure their own health and safety so we can continue to provide the service you want and need during this uncertain time.


We are here to help 

We understand how COVID-19 is rapidly changing our normal routines, and how that might include your finances. If you are facing a financial challenge or struggling to make a payment, we can talk about options.



Contact us

Payment changes or deferral requests [email protected]
Immediate payment concerns (ie. returned payments) [email protected]
Customer service and general inquiries  Call 1.866.441.3775 

We are here to help and we will get through this, together.