COVID-19 Deferral Request

We will work with all of our personal and small business clients that are experiencing financial hardship including job loss, illness or other circumstances resulting in a reduction of income due to COVID-19. We’ll offer flexible solutions that will best suit the needs of our clients.

First name Last name Email Phone Address City Province Postal code

How have you, your family, or your business been affected by COVID-19? (Check all that apply) I or a member of my household has COVID-19 Looking after someone who has COVID-19 Not able to work due to self-isolation or because of childcare concerns Hours at work have been reduced or laid off from job Own a rental property and tenant not able to pay Self-employed or my business impacted Other: Please state below Please tell us about the relief you are requesting. Do not include account numbers.

If you are looking for a deferral, how many months would you like?

How urgent is your situation?

Your support in answering these questions will help us provide assistance to those who need it most urgently. Please be assured all of our customers’ requests are important to us and we’ll respond as quickly as we can.

I am in immediate need of relief and will miss my next payment: Yes No I am in need of relief but can sustain for the next 30 days: Yes No

COVID-19 Deferral Request

How urgent is your situation?

Reminder: Any information you provide to us regarding your joint deposit or loan accounts can be shared with the other joint account holder(s).